Dear Patient, As we adjust our schedules and office flow to support recommendations by the CDC due to COVID-19, we ask for your patience and understanding as we continue to bring patients into the offices. Horizon Family Medical Group takes the health and safety of our patients, staff and community very seriously.
Here is what you can expect from Horizon Family Medical Group during this time:
Our providers will be alternating work schedules to provide access to care while allowing for social distancing. Patients and staff will be required to wear masks (cloth or surgical) while in the office unless asked to take them off by staff during appointment.
We have rearranged our waiting room and workspaces to help with social distancing. If you need assistance during your visit, we ask that the person who brings you in waits in his/her car until your appointment is over to help us limit the number of people in the clinic at any one time. If you have a caregiver who needs to attend the visit with you, he or she will also need to wear a mask. Please inform staff if this is the case.
Upon arrival, each patient (and caregiver, if there is one) will have their temperature taken and may be asked specific COVID-19 screening questions.
We will gather information through as many contactless ways as possible and will establish hand washing protocols for everyone.
After each patient visit, the office staff will disinfect/sanitize the rooms and highly used areas.
We have also implemented Drive-Thru COVID-19 Testing. Also at this testing site, we can test for strep, and flu.
We ask that patients who feel sick, or have symptoms of COVID-19 to please call the office before their scheduled appointment as we can switch you to a Telemedicine visit. If you are interested in finding out more about telehealth visits or scheduling a telehealth appointment, please reach out to someone in our office. If we determine that a video visit is best for you, we will provide instructions on how to prepare and begin a video visit.
We will communicate any changes as we move through this process. Please let us know the best way to share information with you. We have also reduced any unnecessary public interactions besides seeing patients. That means we do not see drug representatives at this time. In addition, all delivery drivers are required to leave packages and not interact with staff.
We look forward to seeing you and hope this finds you well.
Sincerely, Your Horizon Family Care Team